FAQ

I'M NOT ABLE TO PLACE MY ORDER DURING CHECKOUT, WHAT DO I DO?

Please verify the products you have in cart, we have securities in place to prevent sales of either pepper spray and tasers.

You may live in a state where it is illegal for us to ship pepper spray or tasers.

Cart Item(s) that do not allow to complete checkout:

  • Pepper Spray: remove item(s) from cart, we are unable to ship to your state.  Please select keychains without the pepper spray option.
  • Taser: remove item from cart. We are unable to ship to your state.

(See Pepper Spray Laws By State for complete details)

(See Stun Gun & Taser State Laws for complete details)

 

WHEN WILL MY ORDER SHIP?

Orders are processed and shipped within 2-3 business days. Upon order shipment, you will be notified via email.


Please note, we try our best to meet the above processing days, these due not include unforeseen delays that may occur.

HOW DO I TRACK MY ORDER?

Tracking will be provided within 2 business days after shipment notification is received.

 

HOW DO I RETURN AN ITEM?

Due to the nature of product, all sales are FINAL. We do not offer returns or exchanges.

WHAT IF I PROVIDED AN INCORRECT SHIPPING ADDRESS?

For security purposes, we will not be able to accept any address changes once the order is placed. It is the your (customer) responsibility to ensure that the address provided is accurate. Always Guarded Boutique is not responsible for any packages that are lost or stolen.

MY PACKAGE ARRIVED DAMAGED, WHAT DO I DO?

Please contact USPS/UPS regarding any damage claims. We are not responsible for any damages caused during shipping.
 
All orders are quality checked prior to shipping out, we are not responsible for any losses during shipping.

DO YOU SHIP PEPPER SPRAY TO ALL STATES IN THE US?

No, we do however ship to most contiguous states.
 
We do not ship to the following contiguous and non-contiguous states:
Alaska, Hawaii, Massachusetts, New York, and Puerto Rico
 
It is your responsibility (as the purchaser) to ascertain the restrictions and/or laws in your state prior to purchasing.
 
Note:
For states where we do not ship pepper spray, you are still able to purchase our products, just without pepper spray.

(See Pepper Spray Laws By State for complete details)

 

DO YOU SHIP STUN GUNS/TASERS TO ALL STATES IN THE US?

Stun Guns/Tasers are legal in most US States. We DO NOT ship to states and cities where Stun Gun/Taser are illegal.

If you live in a restricted state and can proivde proof of ownership eligibility, we will be glad to ship your order. We do not ship Stun Gun/Tasers internationally.

Most states require the purchaser be at least 18 years old with the exception of Arizona and Minnesota which restrict sales to purchasers under 19 years old.

ILLEGAL STATES & CITIES:
Chicago, IL, Hawaii, Massachusetts, and Rhode Island


LEGAL WITH RESTRICTIONS STATES:
**Illinois, Michigan, Wisconsin
(Submission of a state issues license is required prior to sale: IL-FOID, MI-CPL, WI-CCW)

**Maryland, **Minnesota
(**Require passing a felony background check prior to sale)

LEGAL STATES:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hamshpire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virgina, Wyoming
It is your responsibility (as the purchaser) to ascertain the restrictions and/or laws in your state prior to purchasing.

(See Stun Gun & Taser State Laws for complete details)

 

DO YOU SHIP INTERNATIONAL?

Yes, we offer DHL, UPS & USPS Worldwide shipping options to Australia, Canada, & United Kingdom.

  • DHL Express Worldwide
  • UPS Worldwide Expedited
  • UPS Worldwide Express Plus
  • UPS Worldwide Express
  • UPS Worldwide Saver
  • USPS First Class Package International
  • USPS Priority Mail Express International
  • USPS Priority Mail International

Please note: We cannot ship either pepper spray or stun guns, these are considered restricted items for international shipments.

 

HOW DO WE CONTACT YOU?

Please fill out the contact from at:
www.alwaysguardedboutique.com/contact